Return Policy and Limited Warranty
Last Updated: November 5, 2025
Our Commitment KAAMB Industries LLC stands behind the quality and craftsmanship of our products. We are committed to your satisfaction and have established this policy to ensure any issues are resolved fairly and efficiently.
1. General Returns
If you are not satisfied with your purchase, you may return new, unused, and resalable items within 30 days of delivery for a full refund.
- Condition: Items must be returned in their original condition and, if possible, in their original packaging. We cannot accept returns for items that are used, damaged, or modified.
- How to Initiate a Return: Please email us at engineering@kaamb.com with your name and order number to receive a Return Merchandise Authorization (RMA) and return instructions.
- Return Shipping: Customers are responsible for all return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item).
- Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
2. Services & Custom Work
Payments for services, including but not limited to technical consultation, CAD design, and custom additive manufacturing (3D printing) projects, are non-refundable once work has commenced. Any deposits paid for such custom work are also non-refundable. A 50% deposit is required before any custom work begins.
3. Warranty Policy
KAAMB Industries LLC 2-Year “Worry-Free” Warranty (TRAC Tags) We are proud to offer our 2-Year “Worry-Free” Warranty on all TRAC Tag products.
- What it Covers: This warranty covers any failure due to defects in materials or workmanship for a period of two (2) years from the date of purchase.
- Our Promise: If your TRAC Tag product fails under normal use as a result of a defect, we will repair or replace it at no charge.
1-Year Limited Warranty (All Other Products) All other physical products manufactured by KAAMB Industries LLC, including the TEC Tool, are warranted against defects in materials and workmanship for a period of one (1) year from the date of purchase.
Warranty Exclusions This warranty does not cover:
- Normal wear and tear.
- Cosmetic damage (scratches, dings, etc.).
- Damage caused by misuse, abuse, neglect, accident, or improper installation.
- Damage caused by unauthorized modifications, alterations, or repairs.
- Products used for any purpose other than their intended design.
How to Make a Warranty Claim To make a warranty claim, please contact us at engineering@kaamb.com. Include your order number, a detailed description of the issue, and clear photos or a video demonstrating the defect. We will review your claim and, if approved, provide instructions for the repair or replacement of your product.
4. Contact Us
If you have any questions about our Return & Warranty Policy, please contact us at:
KAAMB Industries LLC Engineering@kaamb.com